The hotel offers amenities for your comfortable stay and unforgettable experiences
Really good Cuisine!
“The variety of Asian food options was unexpectedly good, making every meal a nice experience.” view full review
Impressively Accessible!
“The pathways and public areas were well-designed, ensuring easy navigation for all guests.” view full review
Intimate Casitas
“Staying in the Casitas provided a unique, cozy atmosphere with our own private pool area that felt exclusive and relaxing.” view full review
Charming Rooms!
“The rooms boasted high ceilings and beautiful outdoor showers, creating a charming old-school Mexican vibe that we absolutely loved.” view full review
General
Non-smoking rooms
Wi-Fi
No parking
24-hour reception
No pets allowed
24-hour security
Baggage storage
Private beach
Allergy-free rooms
Hairdresser
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness center
Services
Paid airport shuttle
Room service
Housekeeping
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Dining
Restaurant
Poolside snack bar
Picnic area/ Tables
Dinner
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Aqua park
Live entertainment
Night club
Garden area
Spa & wellness center
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Hot spring bath
Public Bath
Pool with view
Make up services
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
Show more
Location
Carr Cancun Tulum Km 45,
Puerto Morelos,
Mexico,
77710,
Quintana Roo
Map view
Carr Cancun Tulum Km 45,
Puerto Morelos,
Mexico,
77710,
Quintana Roo
City landmarks
Chetumal Puerto Juarez
Playa del Secreto Property Owners Assocation
2600 ft
El Palenque Theater
1.6
mi
Chapel
1.6
mi
Golf Course
El Manglar Golf Course
2.1
mi
Cirque du Soleil
2.2
mi
Teatro Vidanta
2.4
mi
Playa Paraiso Golf Course
2.5
mi
Wedding chappel
2.6
mi
Paradise Beach
2.7
mi
Galaxy
2.8
mi
Golf Course
Golf Club
2.8
mi
Amusement Park
Mayan Water Complex
3.1
mi
Beach
Playa del Secreto
31.8
mi
Nearby
Chetumal Puerto Juarez
Playa del Secreto Property Owners Assocation
0 ft
Reviews and Ratings
Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
8.8
Location
9.5
Service
8.0
Dining
9.0
Guest reviews
8.2/10
based on 6 reviews
8.4
8.4/10 based on 43 reviews
Mike
United States of America,
April
2024
8.8/10
I had a wonderful stay at this hotel with stunning views and an outdoor shower in the rooms, making my experience truly relaxing and enjoyable. The bedroom offered me a quieter atmosphere, and it was immaculately cleaned and stocked with all necessities. However, I did notice that the prices could be a bit high for some travelers.
Rooms
9.0
The rooms had an awesome view and an outdoor shower, making my stay very special and enjoyable. The bedroom was quiet and clean, stocked with all the necessities I needed.
Service
7.0
The service was satisfactory overall. The manager and my concierge were helpful, though I did experience a hiccup with a restaurant reservation that was closed. It seems management may have reduced staff levels, leading to some delays.
Location
10.0
The hotel's location was simply breathtaking, right by the beach in extremely beautiful surroundings. The resort offered plenty of awesome activities for guests, and the brazilian steakhouse with multiple courses was a highlight. The area was vast and beautifully maintained, providing a serene atmosphere and plenty of things to explore.
Dining
9.0
The dining experience was exceptional, with endless sparkling wine and a variety of freshly cooked items like eggs and omelettes. The fresh custom Omelettes at the Spot were a personal favorite, but the offering of fried oysters was a bit lacking.
Facilities
9.0
The facilities were top-notch, offering everything I needed for a comfortable and enjoyable stay. The hotel provided a variety of amenities that enhanced my overall experience.
Henry
United States of America,
March
2024
9.0/10
The hotel exceeded my expectations with its stunning views and spacious terrace. The swim-up balcony I was upgraded to was a fantastic touch, providing a beautiful backdrop for my stay. Although the management seemed to be cutting back, the service was still exceptional, with friendly and attentive staff going the extra mile. The location, nestled in the jungle and spread across beautifully maintained grounds, offered a serene and luxurious retreat. The dining experience was a highlight, with a wide array of fresh fruits and endless sparkling wine. Overall, a memorable experience.
Rooms
9.0
The room with the terrace and wonderful view was impeccable. The swim-up balcony upgrade added an extra level of luxury to my stay.
Service
8.0
The staff truly epitomized the meaning of service, despite management cutbacks. Everyone, from room service to upper management, was friendly and accommodating.
Location
10.0
The hotel's setting in the jungle on vast, beautifully maintained grounds was both tranquil and enchanting. A truly remarkable location.
Dining
9.0
The dining offerings were beyond my expectations. Fresh fruits, custom omelettes, and endless sparkling wine made each meal a delight.
Facilities
9.0
The hotel's facilities were top-notch, offering everything I needed for a luxurious and comfortable stay.
Craig
United States of America,
November
2023
8.8/10
I had a wonderful stay at this hotel! The rooms were spacious and modern, with a great view of the grounds from the relaxing hammock on our balcony. The upgraded swim-up balcony was a fantastic touch, providing all the necessary amenities for a comfortable stay. The only downside was the absence of daybeds on the balcony.
Rooms
8.0
The rooms were equipped with all necessities and offered a great view of the grounds from the balcony.
Service
9.0
The service was top-notch, with staff members going above and beyond to assist us. From making a reservation at a closed restaurant to providing excellent room service, the staff truly made our stay memorable.
Location
9.0
The hotel is perfectly situated by the beach in extremely beautiful surroundings, offering a serene and relaxing atmosphere. The heavily wooded area of Playa Riviera added to the charm of the location.
Dining
9.0
The dining experience was superb, with endless sparkling wine and a wide selection of fresh fruits. The custom omelettes at The Spot were a delightful treat, and the tasty snacks added to the culinary delight.
Facilities
9.0
The hotel offers a plethora of facilities, from a well-maintained pool area to a relaxing zen-type garden. The facilities cater to all needs and enhance the overall guest experience.
George
United States of America,
October
2023
8.4/10
My stay at the hotel was marvelous! The rooms had a superb view of the grounds from the relaxing hammock on our balcony. They were kept clean with fresh towels, and the bed facing the water was a cherry on top. The service could be improved, with some delays noted, but overall, it was satisfactory. The location was superb with an expansive and beautifully maintained area to explore and enjoy. The dining experience was exquisite, especially with the endless sparkling wine and fresh custom omelettes. The facilities were top-notch, offering everything one could wish for.
Rooms
8.0
The room had a great view of the grounds from the balcony, and it was kept clean with fresh towels.
Service
7.0
The service was good overall, but some delays were noted due to staff cuts.
Location
9.0
The hotel's location was fantastic, spread over a beautifully maintained area with plenty of activities to enjoy.
Dining
9.0
Dining was a delightful experience with exquisite offerings like the endless sparkling wine and fresh custom omelettes.
Facilities
9.0
The facilities were excellent, providing all the amenities one could desire.
Lee
United States of America,
August
2023
9.0/10
I had an amazing time at this hotel! The rooms were always kept clean and the swim-up balcony was a great upgrade. The staff were fantastic and made my stay extra special, though there were some delays in service due to staffing levels. The location was perfect, with beautifully maintained grounds and access to the beach. The dining experience was top-notch with fresh custom omelettes and endless sparkling wine. Overall, a great place to stay!
Rooms
9.0
The rooms with a bed facing the water were always kept clean, and the upgraded swim-up balcony was great.
Service
8.0
The service was extraordinary, with staff always happy to chat. There were some delays in service possibly due to cutting staff levels, but they still made the stay special.
Location
10.0
The hotel is located over a very large area of beautifully maintained grounds, right on the beach.
Dining
9.0
Dining was exceptional, with freshly cooked eggs, over-the-top offerings of fresh fruits, and endless sparkling wine.
Facilities
9.0
The facilities were superb, offering everything needed for a comfortable stay.
Martin
United States of America,
August
2023
9.2/10
This hotel was an absolute gem with amazing rooms and exceptional service! The location was perfect for exploring the area, and the dining experience left us wanting more variety. Overall, a fantastic stay with great value for the money.
Rooms
10.0
Our room was a dream! Fresh towels, a jacuzzi, and even beer - what a treat!
Service
9.0
The service here was top-notch. Despite some signs of management cutting back, the staff still went above and beyond to make our stay special. Everything was handled in a slick and coordinated manner, making us feel like royalty.
Location
9.0
The hotel's location was ideal, set in the heavily wooded area of Playa Riviera. We enjoyed the serene surroundings and found plenty of exciting activities to do at the resort.
Dining
9.0
Dining here was a delight! The offerings were over the top, with endless sparkling wine, fresh custom omelettes, and an abundance of fresh fruits. The only minor downside - they were missing peanut butter!
Facilities
The hotel facilities were fantastic and catered to all our needs. Everything was well-maintained and easily accessible, enhancing our overall experience.
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